We pack all our orders in a 24cm x 16cm x 4.5cm neutral package. In order to ensure discretion, the contents of the package cannot be inferred from the outside. We are listed as sender as galactics UG (limited liability), from Berlin.

We try to ship every order as quickly as possible, so your package should be with you one to two business days after receipt of payment.

We generally send all of our shipments with DHL.

Yes, after your order has been processed, you will automatically receive your personal DHL tracking number by email.

Unfortunately, we are currently unable to offer pickup or similar. If anything changes, we will let you know. We ask for your understanding.

No, for legal and bureaucratic reasons we currently only ship within Germany.

All orders are shipped directly to you from one of our shipping centers in Germany with DHL. This allows us to avoid possible hassles with customs.

We charge shipping costs of three euros for all orders to ensure safe and discreet shipping with tracking.

Yes, delivery to a packing station is generally possible. In this case, however, we need your DHL postal number. You then simply enter this in the address supplement. In the street field you simply enter “Packstation” and the corresponding number. You can then enter all other information such as postcode and city as usual.

Due to the direct shipping from Germany and the discreet packaging, your shipment should not be intercepted, as only suspicious shipments are allowed to be checked in Germany.